Returns & terms
I want you to feel happy and confident with your purchase — and I also need to keep things fair and sustainable for a one-person business.
Change of mind: 14-day cancellation right
If you live in the UK or EU and have bought a standard sewing kit online, you have the right to cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to return the item to me.
To cancel, please email wemakekidsclub@gmail.com with:
- Your order number
- The item(s) you wish to return
- The reason for your return, if you’d like to share it — this is optional and helps me improve my kits
Please do not send anything back until I have confirmed the return address and given you return instructions.
Condition of returned kits
To receive a full refund for a change-of-mind return, please return the kit:
- Unused and in the same condition you received it
- Complete, with all components, instructions, and packaging included
- Securely packaged so it arrives back safely
Because sewing kits contain small parts, thread, fabric, and sometimes consumable materials, I’m unable to accept returns for kits that have been substantially used, altered, or damaged after delivery. If an item is returned in a condition that reduces its value, I may make a reasonable deduction from the refund.
Return postage
Unless the item is faulty, incorrect, or not as described, you are responsible for the cost of return postage. Please use a tracked delivery service and keep your proof of postage, as I cannot refund items that do not reach me.
Refunds
Once I receive your returned kit — or you provide proof that you have posted it back, whichever is sooner — I’ll process your refund within 14 days.
For a change-of-mind cancellation, I’ll refund:
- The full price of the returned item
- The cost of the standard delivery option you originally paid for
If you chose a faster or upgraded delivery service, I can only refund the equivalent cost of standard delivery.
Refunds are issued using the original payment method. Please allow a few extra days for your bank or card provider to show the refund.
Faulty, damaged, or incorrect items
If your kit arrives damaged, is faulty, or is not what you ordered, please contact me at wemakekidsclub@gmail.com within 7 days of delivery with your order number and, if possible, photos.
Under UK consumer law, you’re entitled to a full refund if an item is faulty, not as described, or does not do what it is supposed to do. I’ll offer a replacement where possible, or a full refund if a replacement isn’t suitable or available.
In this situation, I’ll cover reasonable return postage costs.
Exclusions
The 14-day change-of-mind cancellation right does not apply to:
- Custom-made or personalised kits made specifically to your requirements, such as a kit with a chosen name, colour scheme, fabric selection, or bespoke contents.
- Digital downloads, such as printable patterns or instructions, once downloading has started, where you have expressly agreed at checkout to immediate access.
- Kits that have been used, altered, or damaged after delivery, except where there is a fault.
If you’re unsure whether your item qualifies, please just ask before ordering — I’m always happy to help.
Exchanges
As a small business, I’m not always able to hold stock for exchanges. If you’d like a different kit, the simplest option is usually to return the original item for a refund and place a new order.
Contact
For any questions about a return or refund, please email wemakekidsclub@gmail.com with your order number. I’ll respond as soon as I can.